/* Minification failed. Returning unminified contents.
(1,21): run-time error CSS1031: Expected selector, found '='
(1,21): run-time error CSS1025: Expected comma or open brace, found '='
(2664,2): run-time error CSS1019: Unexpected token, found '('
(2664,3): run-time error CSS1019: Unexpected token, found ')'
(2665,19): run-time error CSS1031: Expected selector, found '='
(2665,19): run-time error CSS1025: Expected comma or open brace, found '='
*/
var viciIntegration = function () {
"use strict"
var ViciStatusButtonClass = {
PreLogin: "btn btn-success btn-block long",
None: "",
Paused: "btn btn-warning btn-block long",
Ready: "btn btn-success btn-block long",
Incall: "btn btn-danger btn-block long",
Dead: "",
Dispo: ""
};
var ViciStatus = {
PreLogin: 0,
None: 1,
Paused: 2,
Ready: 3,
Incall: 4,
Dead: 5,
Dispo: 6
};
var btnViciLogIn = "",
viciIntegrationPingAttempts = 0,
btnViciLogAppStatus = "",
btnViciLogInHtml = "";
var ViciPageSource = {
landing: "landing",
pause: "pause",
waiting: "waiting",
loginModal: "loginModal",
pauseModal: "pauseModal",
header: "header",
addNewNumberModal: "addNewNumberModal",
transferCallModal: "transferCallModal"
};
var ViciStatusHRef = {
PreLogin: "Vici/LogIn/",
None: "#",
Paused: "Vici/PausedScreen/",
Ready: "Vici/WaitingScreen",
Incall: "#",
Dead: "#",
Dispo: "#"
};
var ViciloadViewIntoDiv = {
Main: "#main-body",
Modal: "#script-modal"
}
var PauseCodeID = {
1: "TEA",
2: "LUNCH",
3: "COMF",
4: "MEET",
5: "TRAIN",
6: "BRIEF",
7: "MYCBK"
};
var getAgentTimes_Timer = null;
var pingViciIntegration_Timer = null;
var AgentCC_ViciAgentCode = "";
var getUniqueId_Timer = null;
var getTransferStatus_Timer = null;
/********************************************************************************
*
* public functions
* initialize Vici Incall Page
* call waiting for incall status. If Status = Incall then load customer page else set timer
* show pause slider
********************************************************************************/
function initializeIncallPage(pageName) {
waitingForInCallStatus(pageName);
initializeSliderBtn('checkbox-vici-pause-aftercall', true);
}
/********************************************************************************
*
* public functions
* initialize Vici Pre-LogIn Button on Landing Page
********************************************************************************/
function initializePreLoginPage() {
//HideSpinner();
//ShowModal();
//InitFloatLabel();
//initializeSliderBtn('checkbox-vici-pause-aftercall', false);
$('#txtPhoneCode').keyup(function (event) {
if (event.keyCode == 13) {
getViciStatusAndLogIn('loginModal');
}
});
$('#txtViciUserPassword').keyup(function (event) {
if (event.keyCode == 13) {
logInUser('loginModal');
}
});
}
/********************************************************************************
*
* Private functions
* initialize waiting screen
* Call Method to Get Agent Times and set Agent Times Timer.
* Call Method to Get Call Backs
* call Wait For In Call Status Method after 1 second.
********************************************************************************/
function initializeWaitingScreen(pageName) {
HideSpinner();
getAgentTimes(pageName);
getViciCallBacks(pageName);
initializeSliderBtn('checkbox-vici-pause-aftercall', true);
setTimeout(function () {
waitingForInCallStatus(pageName);
}, 1000);
}
/********************************************************************************
*
* Private functions
* initialize Slider Button
********************************************************************************/
function initializeSliderBtn(pauseBtn, showBtnDiv) {
if (!$("#" + pauseBtn).hasClass('initiliazed')) {
var elem = document.querySelector('.js-switch');
var switchery = new Switchery(elem, { color: '#1AB394' });
$("#" + pauseBtn).addClass('initiliazed');
}
if (showBtnDiv === true) {
$("#div-" + pauseBtn).show();
}
else
$("#div-" + pauseBtn).hide();
}
/********************************************************************************
*
* Private functions
* initialize vici integration. set to pre-login state.
* onsuccess only get and show vici status on landing page
********************************************************************************/
function initializeViciIntegration(pageName) {
var params = $.param({
"function": "Initialize",
viciWebAPIURL: "http://elappobcc_uat/OBCC.Vici.API/api/Vici/",
viciAPIURL: "http://obcc-viciweb/agc/api.php",
viciNonAgentURL: "http://obcc-viciweb/vicidial/non_agent_api.php",
viciURL: "http://obcc-viciweb/agc/vicidial.php"
});
var errorCallBack = function (jqXHR, exception) {
//showErrorOnPage(errorHandling.compileErrorMsg(jqXHR, exception) + " - Vici Integration Service Failed To Initilize", pageName);
alert("Vici Integration Service Failed To Initilize");
}
var successCallBack = function (data) {
//if (pageName === ViciPageSource.landing) {
// loadViciStatusOnLandingPage(pageName);
//}
}
invokeViciFunction(params, successCallBack, errorCallBack);
}
/********************************************************************************
*
* Private functions
* initialize vici pause screen.
********************************************************************************/
function initializePausePage(pageName) {
$("#txtViciPauseReason").val(localStorage.getItem("viciPauseReason"));
$("#txtViciPauseReason").attr('disabled', 'disabled');
$("#txtViciCampaign").val(localStorage.getItem("viciSelectedCampaign"));
$("#txtViciCampaign").attr('disabled', 'disabled');
toggleLeftHeaderMenu(LeftHeaderMenu.Vici_Paused);
getAgentTimes(pageName);
getViciCallBacks(pageName);
initializeSliderBtn('checkbox-vici-pause-aftercall', true);
InitFloatLabel();
spinner.hide();
}
/********************************************************************************
*
* Private functions
* initialize vici Re-login and change campaign modal
********************************************************************************/
function initializeRelogInAndChangeCampaignModal() {
var str = $('#scriptModalTitle')[0].innerHTML;
str = str.replace("Vici Log In", "Re-Log In & Change Vici Campaign");
$('#scriptModalTitle')[0].innerHTML = str;
HideSpinner();
ShowModal();
InitFloatLabel();
$("#txtViciUserName").val(localStorage.getItem("viciUserName"));
$('#txtViciUserPassword')[0].type = "password";
$("#txtPhoneCode").val(localStorage.getItem("viciPhoneCode"));
}
/********************************************************************************
*
* Private functions
* ajax call back function - Initialize, Get Status and LogIn
* Potential Infinite Loop
********************************************************************************/
function initilizeAndDoLogIn(pageName) {
var params = $.param({
"function": "Initialize",
viciWebAPIURL: "http://elappobcc_dev/OBCC.Vici.API/api/Vici/",
viciAPIURL: "http://172.19.1.61/agc/api.php",
viciNonAgentURL: "http://172.19.1.61/vicidial/non_agent_api.php",
viciURL: "http://172.19.1.61/agc/vicidial.php"
});
var errorCallBack = function (jqXHR, exception) {
showErrorOnPage(errorHandling.compileErrorMsg(jqXHR, exception) + " - Vici Integration Service Failed To Initilize", pageName);
}
var successCallBack = function () {
getViciStatusAndLogIn(pageName);
}
invokeViciFunction(params, successCallBack, errorCallBack);
}
/********************************************************************************
*
* Private functions
* set vici button state on landing page
********************************************************************************/
function changeHyperLinkButtonProperties(buttonName, buttonHtml, href, successCallBack, buttonClass, target) {
if (IsObjectExist(buttonName)){
$(buttonName).html(buttonHtml);
$(buttonName)[0].href = href;
$(buttonName)[0].setAttribute('data-ajax-success', successCallBack);
$(buttonName)[0].setAttribute('data-ajax-begin', "spinner.show();");
$(buttonName)[0].setAttribute('data-ajax-update', target);
$(buttonName)[0].setAttribute('class', buttonClass);
}
}
/********************************************************************************
*
* Private functions
* ajax call back function - process vici status result
********************************************************************************/
function landingPageViciStatusResult(data, pageName) {
hideErrorOnPage(pageName);
resetViciCallInfo();
if (data.Result === null) {
$(btnViciLogAppStatus).html("Logged Out");
initializeViciIntegration(pageName);
}
else {
var dataResult = JSON.parse(data.Result);
localStorage.setItem("viciUserName", dataResult.agentCode);
localStorage.setItem("viciSelectedCampaign", dataResult.selectedCampaign);
var setHeaderMenu = true;
var status = '';
switch (parseInt(dataResult.status)) {
case ViciStatus.PreLogin:
status = 'PreLogin';
changeHyperLinkButtonProperties(btnViciLogIn, btnViciLogInHtml, ViciStatusHRef.PreLogin, "viciIntegration.initializePreLoginPage();", ViciStatusButtonClass.PreLogin, ViciloadViewIntoDiv.Modal);
sessionStorage.setItem("viciLogIn", false);
$(btnViciLogAppStatus).html(status);
break;
case ViciStatus.None:
status = 'None';
$(btnViciLogIn).html(btnViciLogInHtml);
sessionStorage.setItem("viciLogIn", false);
$(btnViciLogAppStatus).html(status);
initializeViciIntegration(pageName);
break;
case ViciStatus.Paused:
status = 'Paused';
if (localStorage.getItem("viciUserName") !== AgentCC_ViciAgentCode) {
setHeaderMenu = false;
var logOutCallBack = function (data) {
if (isValidViciResult(data)) {
$(ViciloadViewIntoDiv.Main).load(baseURL + 'Home/Index', function () {
toggleLeftHeaderMenu(LeftHeaderMenu.Normal);
$('#div-checkbox-vici-pause-aftercall').hide();
landingPage.runFunctionsOnDocReady();
resetvicilogInDetails();
LoadSideMenu(null, null, 1); //Default Menu Items
});
}
else {
showErrorOnPage("Vici LogOut Error: " + getViciErrorMessage(data), pageName);
}
}
quickLogOut(ViciPageSource.landing, "Close", logOutCallBack);
}
else {
changeHyperLinkButtonProperties(btnViciLogIn, btnViciLogInHtml, ViciStatusHRef.Paused, "viciIntegration.initializePausePage('pause')", ViciStatusButtonClass.Paused, ViciloadViewIntoDiv.Main);
sessionStorage.setItem("viciLogIn", true);
$(btnViciLogAppStatus).html(status);
}
break;
case ViciStatus.Ready:
status = 'Ready';
if (localStorage.getItem("viciUserName") !== AgentCC_ViciAgentCode) {
setHeaderMenu = false;
var logOutCallBack = function (data) {
if (isValidViciResult(data)) {
$(ViciloadViewIntoDiv.Main).load(baseURL + 'Home/Index', function () {
toggleLeftHeaderMenu(LeftHeaderMenu.Normal);
$('#div-checkbox-vici-pause-aftercall').hide();
landingPage.runFunctionsOnDocReady();
resetvicilogInDetails();
LoadSideMenu(null, null, 1); //Default Menu Items
});
}
else {
showErrorOnPage("Vici LogOut Error: " + getViciErrorMessage(data), pageName);
}
}
quickLogOut(ViciPageSource.landing, "Close", logOutCallBack);
}
else {
quickLogOut(ViciPageSource.landing, "Close", logOutCallBack);
}
break;
case ViciStatus.Incall:
status = 'Incall';
if (localStorage.getItem("viciUserName") !== AgentCC_ViciAgentCode) {
setHeaderMenu = false;
var logOutCallBack = function (data) {
if (isValidViciResult(data)) {
$(ViciloadViewIntoDiv.Main).load(baseURL + 'Home/Index', function () {
toggleLeftHeaderMenu(LeftHeaderMenu.Normal);
$('#div-checkbox-vici-pause-aftercall').hide();
landingPage.runFunctionsOnDocReady();
resetvicilogInDetails();
LoadSideMenu(null, null, 1); //Default Menu Items
});
}
else {
showErrorOnPage("Vici LogOut Error: " + getViciErrorMessage(data), pageName);
}
}
quickLogOut(ViciPageSource.landing, "Close", logOutCallBack);
}
else {
changeHyperLinkButtonProperties(btnViciLogIn, btnViciLogInHtml, ViciStatusHRef.Incall, "viciIntegration.initializeIncallPage('landing');", ViciStatusButtonClass.Incall, ViciloadViewIntoDiv.Main);
sessionStorage.setItem("viciLogIn", true);
$(btnViciLogAppStatus).html(status);
}
break;
case ViciStatus.Dead:
status = 'Dead';
if (localStorage.getItem("viciUserName") !== AgentCC_ViciAgentCode) {
setHeaderMenu = false;
var logOutCallBack = function (data) {
if (isValidViciResult(data)) {
$(ViciloadViewIntoDiv.Main).load(baseURL + 'Home/Index', function () {
toggleLeftHeaderMenu(LeftHeaderMenu.Normal);
$('#div-checkbox-vici-pause-aftercall').hide();
landingPage.runFunctionsOnDocReady();
resetvicilogInDetails();
LoadSideMenu(null, null, 1); //Default Menu Items
});
}
else {
showErrorOnPage("Vici LogOut Error: " + getViciErrorMessage(data), pageName);
}
}
quickLogOut(ViciPageSource.landing, "Close", logOutCallBack);
}
else {
quickDispo(ViciPageSource.landing, "HUP", true);
setHeaderMenu = false;
}
break;
case ViciStatus.Dispo:
status = 'Dispo';
if (localStorage.getItem("viciUserName") !== AgentCC_ViciAgentCode) {
setHeaderMenu = false;
var logOutCallBack = function (data) {
if (isValidViciResult(data)) {
$(ViciloadViewIntoDiv.Main).load(baseURL + 'Home/Index', function () {
toggleLeftHeaderMenu(LeftHeaderMenu.Normal);
$('#div-checkbox-vici-pause-aftercall').hide();
landingPage.runFunctionsOnDocReady();
resetvicilogInDetails();
LoadSideMenu(null, null, 1); //Default Menu Items
});
}
else {
showErrorOnPage("Vici LogOut Error: " + getViciErrorMessage(data), pageName);
}
}
quickLogOut(ViciPageSource.landing, "Close", logOutCallBack);
}
else {
quickDispo(ViciPageSource.landing, "HUP", true);
setHeaderMenu = false;
}
break;
}
if (setHeaderMenu === true) {
toggleLeftHeaderMenu(parseInt(dataResult.status));
}
else {
toggleLeftHeaderMenu(LeftHeaderMenu.Normal);
}
}
}
/********************************************************************************
*
* Private functions
* show error on calling page
********************************************************************************/
function showErrorOnPage(error, pageName) {
if (pageName === ViciPageSource.landing) {
errorHandling.handleErrorOnPage(errorHandling.ErrorDivOnPage.DefaultLanding, error);
}
if (pageName === ViciPageSource.loginModal) {
errorHandling.handleErrorOnPage(errorHandling.ErrorDivOnPage.ViciLogInModal, error);
}
if (pageName === ViciPageSource.header || pageName === ViciPageSource.pause || pageName === ViciPageSource.waiting) {
errorHandling.handleErrorOnPage(errorHandling.ErrorDivOnPage.Header, error);
}
if (pageName === ViciPageSource.pauseModal) {
errorHandling.handleErrorOnPage(errorHandling.ErrorDivOnPage.ViciPauseModal, error);
}
if (pageName === ViciPageSource.addNewNumberModal) {
errorHandling.handleErrorOnPage(errorHandling.ErrorDivOnPage.ViciAddNewNumberModal, error);
}
if (pageName === ViciPageSource.transferCallModal) {
errorHandling.handleErrorOnPage(errorHandling.ErrorDivOnPage.ViciTransferCallModalModal, error);
}
//HideSpinner();
}
/********************************************************************************
*
* Private functions
* hide error on calling page
********************************************************************************/
function hideErrorOnPage(pageName) {
if (pageName === ViciPageSource.landing) {
errorHandling.hideErrorOnPage(errorHandling.ErrorDivOnPage.DefaultLanding);
}
if (pageName === ViciPageSource.loginModal) {
errorHandling.hideErrorOnPage(errorHandling.ErrorDivOnPage.ViciLogInModal);
}
if (pageName === ViciPageSource.header || pageName === ViciPageSource.pause || pageName === ViciPageSource.waiting) {
errorHandling.hideErrorOnPage(errorHandling.ErrorDivOnPage.Header);
}
if (pageName == ViciPageSource.pauseModal) {
errorHandling.hideErrorOnPage(errorHandling.ErrorDivOnPage.ViciPauseModal);
}
if (pageName == ViciPageSource.addNewNumberModal) {
errorHandling.hideErrorOnPage(errorHandling.ErrorDivOnPage.ViciAddNewNumberModal);
}
if (pageName == ViciPageSource.ViciTransferCallModalModal) {
errorHandling.hideErrorOnPage(errorHandling.ErrorDivOnPage.ViciTransferCallModalModal);
}
}
/********************************************************************************
*
* Private functions
* invoke vici watcher function
********************************************************************************/
function invokeViciWatcherFunction(params, doneCallBack, showLoading, failCallBack, errMsgCustom) {
showLoading = typeof showLoading !== 'undefined' ? showLoading : true;
if (showLoading) {
$('body').addClass('loading');
}
$.ajax({
url: "http://localhost:7778",
data: params,
contentType: "application/json",
dataType: "jsonp"
}).done(function (data) {
doneCallBack(data);
if (showLoading) {
$('body').removeClass('loading');
}
}).fail(function (jqXHR, exception) {
failCallBack(errorHandling.compileErrorMsg(jqXHR, exception) + errMsgCustom); //" - Vici Integration Watcher Not Running. Please Contact Your Supervisor.");
});
}
/********************************************************************************
*
* Private functions
* invoke vici function
********************************************************************************/
function invokeViciFunction(params, doneCallBack, failCallBack) {
$.ajax({
url: "http://localhost:7777",
data: params,
contentType: "application/json",
dataType: "jsonp"
}).done(function (data) {
doneCallBack(data);
}).fail(function (jqXHR, exception) {
failCallBack();
});
}
/********************************************************************************
*
* Public functions
* get vici Status and display on button - Landing Page
********************************************************************************/
function checkViciStatus(params, pageName) {
try {
hideErrorOnPage(pageName);
btnViciLogIn = params[0].ParamValue;
btnViciLogAppStatus = params[1].ParamValue;
AgentCC_ViciAgentCode = params[2].ParamValue;
btnViciLogInHtml = $(btnViciLogIn).html(); //make copy of button html
$(btnViciLogIn).html(" Fecthing Vici Call Status");//replace with spinner
pingViciIntegration(pageName);
} catch (e) {
showErrorOnPage(e.message, pageName);
}
}
/********************************************************************************
*
* Private functions
* get vici agent times
********************************************************************************/
function getAgentTimes(pageName) {
if ($("#panel-vici-agent-times").length > 0) {
var errorCallBack = function (jqXHR, exception) {
showErrorOnPage(errorHandling.compileErrorMsg(jqXHR, exception), pageName);
};
var successCallback = function (data) {
getAgentTimePercentages(data, pageName);
}
var params = $.param({ "function": "GetAgentTimes" });
invokeViciFunction(params, successCallback, errorCallBack);
}
}
/********************************************************************************
*
* Private functions
* set Agent Timer with Interval of 30 seconds
********************************************************************************/
function setAgentTimes_Timer(pageName) {
getAgentTimes_Timer = setInterval(function () {
var errorCallBack = function (jqXHR, exception) {
showErrorOnPage(errorHandling.compileErrorMsg(jqXHR, exception), pageName);
};
var successCallback = function (data) {
getAgentTimePercentages(data, pageName);
};
var params = $.param({ "function": "GetAgentTimes" });
invokeViciFunction(params, successCallback, errorCallBack);
}, 30000);
}
/********************************************************************************
*
* Private functions
* ping vici agent time peecentages
********************************************************************************/
function getAgentTimePercentages(data, pageName) {
var callInfo = data;
if (callInfo.Success === true && data.Result !== "false" && ($("#panel-vici-agent-times").length > 0)) {
var params = $.param({
currentAgentTimes: data.Result
});
$.ajax({
url: baseURL + "Vici/GetTimePercentages",
type: "POST",
dataType: "json",
data: params,
error: function (jqXHR, exception) {
showErrorOnPage(errorHandling.compileErrorMsg(jqXHR, exception), pageName);
},
success: function (response) {
if (response.success === "Success" && ($("#panel-vici-agent-times").length > 0)) {
var pauseTime = JSON.parse(response.pauseTime);
setAgentTimerBar("#vici-pause-bench", pauseTime.Percentage);
var readyTime = JSON.parse(response.readyTime);
setAgentTimerBar("#vici-wait-bench", readyTime.Percentage);
var talkTime = JSON.parse(response.talkTime);
setAgentTimerBar("#vici-talk-bench", talkTime.Percentage);
var dispoTime = JSON.parse(response.dispoTime);
setAgentTimerBar("#vici-dispo_dead-bench", dispoTime.Percentage);
}
},
complete: function () {
handleAgentTimer(pageName);
}
});
}
else {
if (typeof (getAgentTimes_Timer) !== "undefined") {
clearAgentTimes_Timer();
}
}
}
/********************************************************************************
*
* Private functions
* check if vici agent times panel exist.
********************************************************************************/
function IsObjectExist(objectName) {
return (($(objectName) !== null && $(objectName).length > 0));
}
/********************************************************************************
*
* Private functions
* check if vici agent times panel exist.
********************************************************************************/
function IsViciAgentTimesPanelExist() {
return (($("#panel-vici-agent-times") !== null && $("#panel-vici-agent-times").length > 0));
}
/********************************************************************************
*
* Private functions
* check if vici agent times timer exist
********************************************************************************/
function IsViciAgentTimes_TimerExist() {
return (typeof (getAgentTimes_Timer) !== "undefined" && getAgentTimes_Timer !== null);
}
/********************************************************************************
*
* Private functions
* handle vici agent timer. Enable / Disable Timer
********************************************************************************/
function handleAgentTimer(pageName) {
if (!IsViciAgentTimesPanelExist()) {
if (IsViciAgentTimes_TimerExist()){
clearAgentTimes_Timer();
}
}
else {
if (IsViciAgentTimesPanelExist()){
if (!IsViciAgentTimes_TimerExist()) {
enableAgentTimes_Timer(pageName);
}
else {
if (sessionStorage.getItem("startAgentTimes_Timer") === "true") {
enableAgentTimes_Timer(pageName);
}
}
}
}
}
/********************************************************************************
*
* Private functions
* check if vici agent times timer exist
********************************************************************************/
function IsViciUniqueId_TimerExist() {
return (typeof (getUniqueId_Timer) !== "undefined" && getUniqueId_Timer !== null);
}
/********************************************************************************
*
* Private functions
* handle vici agent timer. Enable / Disable Timer
********************************************************************************/
function handleUniqueId(pageName, callStatus) {
if (sessionStorage.getItem("UniqueId") !== "" || callStatus !== ViciStatus.Incall) {
if (IsViciUniqueId_TimerExist()) {
clearUniqueId_Timer();
}
}
else {
if (!IsViciUniqueId_TimerExist()) {
enableUniqueId_Timer(pageName);
sessionStorage.setItem("startUniqueId_Timer", "false");
}
else {
if (sessionStorage.getItem("startUniqueId_Timer") === "true") {
enableUniqueId_Timer(pageName);
}
}
}
}
/********************************************************************************
*
* Private functions
* clear Agent Times Timer
********************************************************************************/
function clearUniqueId_Timer() {
clearInterval(getUniqueId_Timer);
sessionStorage.setItem("startUniqueId_Timer", "true");
}
/********************************************************************************
*
* Private functions
* set Agent Times Timer
********************************************************************************/
function enableUniqueId_Timer(pageName) {
getUniqueId_Timer = setInterval(function () {
hideErrorOnPage(pageName);
var errorCallBack = function (jqXHR, exception) {
showErrorOnPage("Vici Server Error(CurrentCallInfo) - Error: " + errorHandling.compileErrorMsg(jqXHR, exception), pageName);
}
var successCallBack = function (data) {
if (isValidViciResult(data)) {
saveViciCallInfoToSession(data, pageName);
}
else {
var errMsg = "Vici Service Error (Get Call Information) - Error: " + getViciErrorMessage(data);
showErrorOnPage(errMsg, pageName);
}
}
var params = $.param({ "function": "CurrentCallInfo" });
invokeViciFunction(params, successCallBack, errorCallBack);
}, 1000);
}
/********************************************************************************
*
* Private functions
* display Agent Times
********************************************************************************/
function setAgentTimerBar(barBenchObject, percentage) {
if (IsViciAgentTimesPanelExist()) {
$(barBenchObject).html(percentage + "%");
$(barBenchObject).css('width', percentage + '%').attr('aria-valuenow', percentage);
}
}
/********************************************************************************
*
* Private functions
* clear Agent Times Timer
********************************************************************************/
function clearAgentTimes_Timer() {
clearInterval(getAgentTimes_Timer);
sessionStorage.setItem("startAgentTimes_Timer", "true");
}
/********************************************************************************
*
* Private functions
* set Agent Times Timer
********************************************************************************/
function enableAgentTimes_Timer(pageName) {
if (IsViciAgentTimesPanelExist()) {
setAgentTimes_Timer(pageName);
sessionStorage.setItem("startAgentTimes_Timer", "false");
}
else {
if (IsViciAgentTimes_TimerExist()) {
clearAgentTimes_Timer();
}
}
}
/********************************************************************************
*
* Private functions
* set Vici Integration Timer with interval of 1 second
********************************************************************************/
function setViciIntegration_Timer(pageName) {
pingViciIntegration_Timer = setInterval(function () {
pingViciIntegration(pageName);
}, 10000);
}
/********************************************************************************
*
* Private functions
* clear Vici Integration Timer
********************************************************************************/
function clearPingViciIntegration_Timer() {
clearInterval(pingViciIntegration_Timer);
}
/********************************************************************************
*
* Private functions
* check if Vici Integration Timer exists
********************************************************************************/
function IsViciIntegration_TimerExist() {
return (typeof (pingViciIntegration_Timer) !== "undefined" && pingViciIntegration_Timer !== null);
}
/********************************************************************************
*
* Private functions
* ping vici integration
********************************************************************************/
function pingViciIntegration(pageName) {
if (viciIntegrationPingAttempts === 0) {
var errorCallingIntegration = function (jqXHR, exception) {
showErrorOnPage(errorHandling.compileErrorMsg(jqXHR, exception) + " - Vici Integration Service Not Running - Attempt To Connect For 30 Seconds", pageName);
viciIntegrationPingAttempts = viciIntegrationPingAttempts + 1;
if (!IsViciIntegration_TimerExist()) {
setViciIntegration_Timer(pageName);
}
}
}
else {
var errorCallingIntegration = function (jqXHR, exception) {
if (viciIntegrationPingAttempts < 3) {
viciIntegrationPingAttempts = viciIntegrationPingAttempts + 1;
showErrorOnPage(errorHandling.compileErrorMsg(jqXHR, exception) + " - Vici Integration Service Not Running - Attempt To Connect For 30 Seconds", pageName);
}
else {
showErrorOnPage(errorHandling.compileErrorMsg(jqXHR, exception) + " - Vici Integration Service Not Running. Please Contact Your Supervisor.", pageName);
clearPingViciIntegration_Timer();
viciIntegrationPingAttempts = 0;
}
}
}
var successCallBack = function (data) {
getViciStatusIfIntegrationFound(data, pageName);
}
var params = $.param({ "function": "Ping" });
invokeViciFunction(params, successCallBack, errorCallingIntegration);
}
/********************************************************************************
*
* Private functions
* extract Vici Error Message
********************************************************************************/
function getViciErrorMessage(data) {
return ((data.ErrorMessage === null) ? "Unknown." : data.ErrorMessage);
}
/********************************************************************************
*
* Private functions
* ajax call back function - check vici ping status
********************************************************************************/
function getViciStatusIfIntegrationFound(data, pageName) {
if (data.Result === "Pong") {
hideErrorOnPage(pageName);
//loadViciStatusOnLandingPage(pageName);
}
else {
var errMsg = "Vici Integration Ping Error. Result: " + ((data.Result === null) ? "Unknown." : data.Result) + " - Error Msg: " + getViciErrorMessage(data);
showErrorOnPage(errMsg, pageName);
}
}
/********************************************************************************
*
* Private functions
* get currrent call information. If landing page
********************************************************************************/
function loadViciStatusOnLandingPage(pageName) {
if (pageName === ViciPageSource.landing) {
var params = $.param({ "function": "CurrentCallInfo" });
var errorCallBack = function (jqXHR, exception) {
showErrorOnPage(errorHandling.compileErrorMsg(jqXHR, exception), pageName);
}
var successCallBack = function (data) {
if (pageName === ViciPageSource.landing) {
landingPageViciStatusResult(data, pageName);
}
}
invokeViciFunction(params, successCallBack, errorCallBack);
}
}
/********************************************************************************
*
* Private functions
* check if Valid Vici Result.
********************************************************************************/
function isValidViciResult(data) {
return (data.Success === true && data.Result !== "false");
}
/********************************************************************************
*
* Private functions
* ajax call back - get campaigns for login agent.
********************************************************************************/
function userLoginCampaigns(data, pageName) {
if (isValidViciResult(data)) {
var user = $("#txtViciUserName").val();
var password = $("#txtViciUserPassword").val();
var params = $.param({
"function": "UserLoginCampaigns",
User: user,
Password: password
});
var errorCallBack = function (jqXHR, exception) {
showErrorOnPage(errorHandling.compileErrorMsg(jqXHR, exception), pageName);
}
var successCallBack = function (data) {
if (isValidViciResult(data)) {
loadCampaigns(data, pageName);
}
else {
alert("Vici Error(Get Vici Campaigns)");
}
}
invokeViciFunction(params, successCallBack, errorCallBack);
}
else {
alert("Vici Error(User LogIn) - Incorrect UserName or Password");
}
}
/********************************************************************************
*
* Private functions
* load Campaigns into drop down list. Hide / Show Components
********************************************************************************/
function loadCampaigns(data, pageName) {
var dataResult = JSON.parse(data.Result);
var index = 0;
$('#ddlViciCampaigns').empty();
$.each(dataResult, function (dataResult, item) {
if (item === "-- PLEASE SELECT A CAMPAIGN --") {
$('#ddlViciCampaigns').append("");
}
else {
$('#ddlViciCampaigns').append(
'');
}
index = index + 1;
});
$("#divViciUserName").show();
$("#divViciUserPassword").show();
$('#txtViciUserPassword').attr("disabled", "disabled");
$('#txtViciUserName').attr("disabled", "disabled");
$("#divPhonePassword").hide();
$("#divPhoneCode").hide();
$("#divViciLoginSkip").hide();
$("#divViciLogin").show();
$("#divCampaign").show();
$('#btnlogInUser').hide();
}
/********************************************************************************
*
* Private functions
* select vici campaign.
********************************************************************************/
function selectCampaign(pageName) {
if ($("#ddlViciCampaigns" + " option:selected").text() === "-- PLEASE SELECT A CAMPAIGN --") {
showErrorOnPage("Please Select a Valid Vici campaign", pageName);
}
else {
var campaign = $("#ddlViciCampaigns" + " option:selected").text();
var params = $.param({
"function": "SelectCampaign",
Campaign: campaign
});
var errorCallBack = function (jqXHR, exception) {
showErrorOnPage(errorHandling.compileErrorMsg(jqXHR, exception), pageName);
}
var successCallBack = function (data) {
//closeModalShowPausePage(data, pageName);
window.location.href = window.location.origin + "/Vetting/VettingConfirmation";
}
invokeViciFunction(params, successCallBack, errorCallBack);
}
}
/********************************************************************************
*
* Private functions
* Clear and Close Modal. Show Pause Screen. Load Pause Left Menu Items
********************************************************************************/
function closeModalShowPausePage(data, pageName) {
localStorage.setItem("viciPhoneCode", $("#txtPhoneCode").val());
localStorage.setItem("viciPhoneCodePassword", $("#txtPhoneCodePassword").val());
localStorage.setItem("viciUserName", $("#txtViciUserName").val());
localStorage.setItem("viciUserPassword", $("#txtViciUserPassword").val());
localStorage.setItem("viciPauseReason", "LOGIN");
localStorage.setItem("viciSelectedCampaign", $("#ddlViciCampaigns" + " option:selected").text());
sessionStorage.setItem("viciLogIn", true);
//LoadSideMenu(null, null, 5);
//ClearHideModal();
//$(ViciloadViewIntoDiv.Main).load(baseURL + 'Vici/PausedScreen', function () {
// initializePausePage("pause");
//});
////window.location.href = window.location.origin + "/Home/SuccessPage";
}
/********************************************************************************
*
* Private functions
* Quick Dial New Number
********************************************************************************/
function quickDial(phoneNumber, contractNo, callBackId, pageName) {
if (phoneNumber === null || phoneNumber === "") {
showErrorOnPage("Vici Validation Error (Quick Dial) - Invalid Phone Number: " + (phoneNumber === null) ? "Unknown": "Empty", pageName);
}
else {
hideErrorOnPage(pageName);
//startSpinner();
var params = $.param({
"function": "QuickDial",
PhoneNumber: phoneNumber,
ContractNo: contractNo
});
var errorCallBack = function (jqXHR, exception) {
showErrorOnPage(errorHandling.compileErrorMsg(jqXHR, exception), pageName);
}
var gotoWaiting = function (data) {
if (isValidViciResult(data)) {
$(ViciloadViewIntoDiv.Main).load(baseURL + 'Vici/WaitingScreen', function () {
initializeWaitingScreen('waiting');
});
}
else {
showErrorOnPage("Vici Service Error (Quick Dial) - Error: " + getViciErrorMessage(data), pageName);
}
}
var removeCallBack = function (data) {
var params = $.param({
"function": "RemoveCallBack",
CallBackID: callBackId
});
invokeViciFunction(params, gotoWaiting, errorCallBack);
}
if (callBackId !== null && parseInt(callBackId) > 0) {
invokeViciFunction(params, removeCallBack, errorCallBack);
}
else {
invokeViciFunction(params, gotoWaiting, errorCallBack);
}
}
}
/********************************************************************************
*
* Private functions
* log In User
********************************************************************************/
function logInUser(pageName) {
if (($("#txtViciUserName").val() == "") || ($("#txtViciUserPassword").val() == "")) {
showErrorOnPage("Please Enter a valid Vici User Code and Password!!", pageName);
}
else {
/*if ($("#txtViciUserName").val() !== AgentCC_ViciAgentCode) {
showErrorOnPage("Vici Validation Error(Login Details) - UserName Entered is Not the Same as On DB: " + AgentCC_ViciAgentCode, pageName);
}
else {*/
hideErrorOnPage(pageName);
var user = $("#txtViciUserName").val();;
var password = $("#txtViciUserPassword").val();
var params = $.param({
"function": "UserLoginPass",
User: user,
Password: password
});
var errorCallBack = function (jqXHR, exception) {
showErrorOnPage("Vici Server Error(LogIn) - Error: "+ errorHandling.compileErrorMsg(jqXHR, exception), pageName);
}
var successCallBack = function (data) {
userLoginCampaigns(data, pageName);
}
invokeViciFunction(params, successCallBack, errorCallBack);
/*}*/
}
}
/********************************************************************************
*
* Private functions
* set Vici Status to Ready (Outbound) / Closer (Inbound)
********************************************************************************/
function resume(pageName) {
hideErrorOnPage(pageName);
//startSpinner();
var params = $.param({ "function": "Resume" });
var errorCallBack = function (jqXHR, exception) {
showErrorOnPage("Vici Server Error(Resume) - Error: " +errorHandling.compileErrorMsg(jqXHR, exception), pageName);
}
var successCallBack = function (data) {
if (isValidViciResult(data)) {
$(ViciloadViewIntoDiv.Main).load(baseURL + "Vici/WaitingScreen", function () {
initializeWaitingScreen('waiting');
});
ClearHideModal();
}
else {
var errMsg = "Vici Service Error (Unable to resume) - Error: " + getViciErrorMessage(data);
showErrorOnPage(errMsg, pageName);
}
toggleLeftHeaderMenu(LeftHeaderMenu.Vici_Waiting);
}
invokeViciFunction(params, successCallBack, errorCallBack);
}
/********************************************************************************
*
* Private functions
* check status. If Ready Set 1 Second TimeOut. Otherwise Load Customer Page
********************************************************************************/
function doTheRedirect() {
//alert("waitingForInCallStatus");
var params = $.param({ "function": "CurrentCallInfo" });
var successCallBack = function (data) {
var dataResult = JSON.parse(data.Result);
if (dataResult == null) {
initializeViciIntegration('loginModal');
window.location.href = window.location.origin + "/Home/ViciLogin";
}
if (parseInt(dataResult.status) === ViciStatus.None) {
initializeViciIntegration('loginModal');
window.location.href = window.location.origin + "/Home/ViciLogin";
}
if (parseInt(dataResult.status) === ViciStatus.PreLogin) {
window.location.href = window.location.origin + "/Home/ViciLogin";
}
if (parseInt(dataResult.status) === ViciStatus.Dead) {
window.location.href = window.location.origin + "/Vetting/VettingConfirmation";
}
if (parseInt(dataResult.status) === ViciStatus.Paused) {
window.location.href = window.location.origin + "/Vetting/VettingConfirmation";
}
}
var errorCallBack = function (jqXHR, exception) {
alert("Vici Server Error(CurrentCallInfo)");
}
invokeViciFunction(params, successCallBack, errorCallBack);
}
/********************************************************************************
*
* Private functions
* set session variable. Load Customer Page
********************************************************************************/
function getCallInfoAndLoadCustomer(data) {
toggleLeftHeaderMenu(parseInt(data.status));
sessionStorage.setItem("PreLoad", "true");
if (data.IsInboundCall === false) {
sessionStorage.setItem("SearchValue", data.contractNo);
}
else {
if (data.phoneNumber === null || data.phoneNumber === "") {
sessionStorage.setItem("PreLoad", "false");
}
else {
sessionStorage.setItem("SearchValue", data.phoneNumber);
}
}
sessionStorage.setItem("LeadId", data.leadID);
sessionStorage.setItem("IsInboundCall", data.IsInboundCall);
if (data.contractNo === null || data.contractNo === "") {
data.contractNo = 0;
}
var jsonViciCallInfo = JSON.stringify(data);
sessionStorage.setItem("jsonViciCallInfo", jsonViciCallInfo);
$(ViciloadViewIntoDiv.Main).load(baseURL + 'CustomerSearch/INDEX', function () {
CustomerSearchSetup();
HideSpinner();
});
}
/********************************************************************************
*
* Private functions
* ajax call back function - Get Vici Status and LogIn
********************************************************************************/
function getViciStatusAndLogIn(pageName) {
initializePreLoginPage();
hideErrorOnPage(pageName);
var errorCallBack = function (jqXHR, exception) {
showErrorOnPage("Vici Server Error(GetAgentStatus) - Error: " + errorHandling.compileErrorMsg(jqXHR, exception));
}
var successCallBack = function (data) {
doPhonelogIn(data, pageName);
}
var params = $.param({ "function": "GetAgentStatus" });
invokeViciFunction(params, successCallBack, errorCallBack);
}
/********************************************************************************
*
* Private functions
* ajax call back function - check Status. Pre-logIn = LogIn Phone. Other = Initiliaze Vici and Try Again
* Potential Infinite Loop
********************************************************************************/
function doPhonelogIn(data, pageName) {
if (data.Result === null) {
showErrorOnPage("Unable to determine Vici Status!!", pageName);
}
else {
var viciPhoneCode = $("#txtPhoneCode").val();
var viciPhonePassword = "1234";//Set Default Password
if ($("#divPhonePassword").is(":visible")) {
viciPhonePassword = $("#txtPhoneCodePassword").val();
}
else {
$("#txtPhoneCodePassword").val("1234");
}
if (parseInt(data.Result) === ViciStatus.PreLogin) {
var params = $.param({
"function": "PhoneLogin",
Phone: viciPhoneCode,
Password: viciPhonePassword
});
var errorCallBack = function (jqXHR, exception) {
showErrorOnPage("Vici Server Error(PhoneLogIn) - Error: " + errorHandling.compileErrorMsg(jqXHR, exception), pageName);
}
var successCallBack = function (data) {
showUserLogIn(data, pageName);
}
invokeViciFunction(params, successCallBack, errorCallBack);
}
else {
var successCallBack = function () {
initilizeAndDoLogIn(pageName);
}
quickLogOut(pageName, "HUP", successCallBack);
}
}
}
/********************************************************************************
*
* Private functions
* reset Vici Session Details
********************************************************************************/
function resetvicilogInDetails() {
localStorage.setItem("viciPhoneCode", null);
localStorage.setItem("viciPhoneCodePassword", null);
localStorage.setItem("viciUserName", null);
localStorage.setItem("viciUserPassword", null);
localStorage.setItem("viciPauseReason", null);
localStorage.setItem("viciSelectedCampaign", null);
}
/********************************************************************************
*
* Private functions
* ajax call back function show user logIn components / Error
********************************************************************************/
function showUserLogIn(data, pageName) {
if (data.Result === "true") {
$("#divViciUserName").show();
$("#divViciUserPassword").show();
$('#txtViciUserPassword')[0].type = "password";
$("#divPhonePassword").hide();
$("#divPhoneCode").hide();
$("#divViciLoginSkip").show();
$("#divViciLogin").hide();
$('#txtViciUserName').focus();
//HideSpinner();
}
else {
if ($("#divPhonePassword").is(":visible")) {
showErrorOnPage("Phone Login Failed - invalid Phone Code or Password", pageName);
}
else {
showErrorOnPage("Auto Phone login Failed - please enter a Password", pageName);
$("#txtPhoneCodePassword").val("");
$("#divPhonePassword").show();
}
}
}
/********************************************************************************
*
* Private functions
* ajax function - get Vici Call Information.
* OnSuccess - invoke Save Vici Call Information to Session
********************************************************************************/
function saveViciCallInfo(pageName) {
hideErrorOnPage(pageName);
var errorCallBack = function (jqXHR, exception) {
showErrorOnPage("Vici Server Error(CurrentCallInfo) - Error: " + errorHandling.compileErrorMsg(jqXHR, exception), pageName);
}
var successCallBack = function (data) {
if (isValidViciResult(data)) {
saveViciCallInfoToSession(data, pageName);
}
else {
var errMsg = "Vici Service Error (Get Call Information) - Error: " + getViciErrorMessage(data);
showErrorOnPage(errMsg, pageName);
}
}
var params = $.param({ "function": "CurrentCallInfo" });
invokeViciFunction(params, successCallBack, errorCallBack);
}
/********************************************************************************
*
* Private functions
* ajax call back function - save Vici Call Information to Session
********************************************************************************/
function saveViciCallInfoToSession(calBackData, pageName) {
var dataResult = JSON.parse(calBackData.Result);
if (calBackData.Success === true && dataResult.status == ViciStatus.Incall) {
dataResult.contractNo = sessionStorage.getItem("contractNo");
var callInfo = JSON.stringify(dataResult);
toggleLeftHeaderMenu(parseInt(dataResult.status));
sessionStorage.setItem("phoneNumber", dataResult.phoneNumber);
sessionStorage.setItem("UniqueId", dataResult.UniqueID);
handleUniqueId(pageName, dataResult.status);
if (dataResult.UniqueID !== "" && sessionStorage.getItem("sessionId") !== "null") {
sessionStorage.setItem("LeadId", dataResult.leadID);
sessionStorage.setItem("IsInboundCall", dataResult.IsInboundCall);
var jsonViciCallInfo = JSON.stringify(dataResult);
sessionStorage.setItem("jsonViciCallInfo", jsonViciCallInfo);
var params = $.param({
viciCallInfo: callInfo,
sessionID: sessionStorage.getItem("sessionId")
});
$.ajax({
url: baseURL + "Vici/SaveViciCallInfoPerSession",
type: "POST",
dataType: "json",
data: params,
error: function (jqXHR, exception) {
showErrorOnPage("Resolution Error(Save CallInfo to Session) - Error: " + errorHandling.compileErrorMsg(jqXHR, exception), pageName);
},
success: function () {
HideSpinner();
handleUniqueId(pageName, dataResult.status);
}
});
}
}
}
/********************************************************************************
*
* Private functions
* ajax call back function
* Move Or Create Lead
* invoke save call back and WrapUp Call
********************************************************************************/
function wrapUpCallback(viciSaveData, pageName) {
//startSpinner();
hideErrorOnPage(pageName);
var errorCallBack = function (jqXHR, exception) {
showErrorOnPage("Vici Server Error(MoveOrCreateLead) - Error: "+ errorHandling.compileErrorMsg(jqXHR, exception), pageName);
}
var endCall = function (data) {
//update Lead and List Id to New Lead Information
var newLead = JSON.parse(data.Result);
viciSaveData.LeadId = newLead.LeadID;
viciSaveData.ListId = newLead.ListID;
saveCallBackAndWrapUpCall(viciSaveData, pageName)
}
var phoneNumber = viciSaveData.CallBackPhoneNumber.replace(/\s/g, ''); //remove space
var params = $.param({
"function": "MoveOrCreateLead",
ContractNo: viciSaveData.ContractNo,
PhoneNumber: phoneNumber
});
invokeViciFunction(params, endCall, errorCallBack);
}
/********************************************************************************
*
* Private functions
* ajax call back function - save Vici Call Back - Currently Recipient USERONLY
********************************************************************************/
function saveCallBackAndWrapUpCall(viciSaveData, pageName) {
//startSpinner();
if (localStorage.getItem("viciUserName") === "null") {
showErrorOnPage("Unable to get Agent Code", pageName);
}
else {
var agentCode = localStorage.getItem("viciUserName");
var errorCallBack = function (jqXHR, exception) {
showErrorOnPage("Vici Server Error(SaveCallBackJsonDataInputStr) - Error: "+ errorHandling.compileErrorMsg(jqXHR, exception), pageName);
}
var endCall = function (data) {
if (isValidViciResult(data)) {
wrapUpCall(viciSaveData.CallResultIndex, pageName);
}
else {
showErrorOnPage(data.ErrorMessage, pageName);
}
}
var json_string = JSON.stringify({
AgentCode: agentCode,
CallBackDateTime: viciSaveData.CallBackDateTime,
IsMyCallBack: viciSaveData.IsMyCallBack,
LeadID: viciSaveData.LeadId,
ListID: viciSaveData.ListId,
PhoneNumber: viciSaveData.CallBackPhoneNumber,
Recipient: 'USERONLY',
Comment: viciSaveData.CallBackComment
});
var params = $.param({
"function": "SaveCallBackJsonDataInputStr",
jsonData: json_string
});
invokeViciFunction(params, endCall, errorCallBack);
}
}
/********************************************************************************
*
* Private functions
* reset Vici Information for next call
********************************************************************************/
function resetViciCallInfo() {
sessionStorage.setItem("LeadId", 0);
sessionStorage.setItem("jsonViciCallInfo", "");
sessionStorage.setItem("contractNo", null);
sessionStorage.setItem("sessionId", null);
}
/********************************************************************************
*
* Private functions
* reset Vici Information for next call
********************************************************************************/
function wrapUpCall(callResultIndex, pageName) {
//startSpinner();
hideErrorOnPage(pageName);
var params = $.param({
"function": "GetCallResultDispStatus",
callResultIndex: callResultIndex
});
var errorCallBack = function (jqXHR, exception) {
showErrorOnPage("Vici Server Error(GetCallResultDispStatus) - Error: " + errorHandling.compileErrorMsg(jqXHR, exception), pageName);
}
var waitForNewCall = function (data) {
LoadSideMenu(null, null, 6);
resetViciCallInfo();
wrapUpDialogs.showSuccess(function () {
if (isValidViciResult(data)) {
resume('waiting');
}
else {
var error = getViciErrorMessage(data);
showErrorOnPage("Vici Server Error(QuickDispo) - Error: " + error, pageName);
}
});
};
var showPausePartial = function (data) {
LoadSideMenu(null, null, 5);
resetViciCallInfo();
wrapUpDialogs.showSuccess(function () {
if (isValidViciResult(data)) {
showPauseScreen();
}
else {
var error = getViciErrorMessage(data);
showErrorOnPage("Vici Server Error(QuickDispo) - Error: " + error, pageName);
}
});
};
var endCall = function (data) {
if (isValidViciResult(data)) {
//startSpinner();
status = data.Result;
var params = $.param({
"function": "QuickDispo",
Status: status
});
var errorCallBack = function (jqXHR, exception) {
showErrorOnPage("Vici Server Error(QuickDispo) - Error: " + errorHandling.compileErrorMsg(jqXHR, exception), pageName);
}
if ($('#checkbox-vici-pause-aftercall')[0].checked === false) {
invokeViciFunction(params, waitForNewCall, errorCallBack);
}
else {
invokeViciFunction(params, showPausePartial, errorCallBack);
}
}
else {
var error = (data.ErrorMessage === null) ? "" : data.ErrorMessage;
showErrorOnPage("Unable to get disposition status. " + error, pageName);
}
};
invokeViciFunction(params, endCall, errorCallBack);
}
/********************************************************************************
*
* Private functions
* skip Vici LogIn and Load Customer Page
********************************************************************************/
function loadCustSearchPage(pageName) {
//startSpinner();
hideErrorOnPage(pageName);
sessionStorage.setItem("PreLoad", "false");
$(ViciloadViewIntoDiv.Main).load(baseURL + 'CustomerSearch/INDEX', function () {
CustomerSearchSetup();
HideSpinner();
});
}
/********************************************************************************
*
* Private functions
* Quick Dispo. If Update Pause Status Set - Set Status to HUP (Hang Up)
********************************************************************************/
function quickDispo(id, status, isUpatePauseStatus) {
//hideErrorOnPage(pageName);
//if (status === "transfer") {
// startSpinner();
//}
var params = $.param({
"function": "QuickDispo",
Status: status
});
var errorCallBack = function (jqXHR, exception) {
//showErrorOnPage("Vici Server Error(QuickDispo) - Error: " + errorHandling.compileErrorMsg(jqXHR, exception), pageName);
alert("Vici Server Error(QuickDispo)");
}
var successCallBack = function () {
// if (ViciPageSource.landing === pageName) {
// changeHyperLinkButtonProperties(btnViciLogIn, btnViciLogInHtml, ViciStatusHRef.Paused, "viciIntegration.initializePausePage('pause')", ViciStatusButtonClass.Paused, ViciloadViewIntoDiv.Main);
// sessionStorage.setItem("viciLogIn", true);
// $(btnViciLogAppStatus).html("Pause");
// HideSpinner();
alert("Hung up successfully");
//document.getElementById("TelephoneStatusIdd").disabled = false;
document.getElementById("TypeId_" + id).disabled = false;
document.getElementById("btnRedial_" + id).disabled = false;
document.getElementById("btnSubmit_" + id).disabled = false;
//document.getElementById("TypeIdd").disabled = false;
//document.getElementById("btnRediall").disabled = false;
//document.getElementById("btnSubmitt").disabled = false;
document.getElementById("btnHangup_" + id).disabled = true;
document.getElementById("TelStatus_" + id).style.display = "block";
document.getElementById("Calling_" + id).style.display = "none";
}
// if (ViciPageSource.transferCallModal === pageName) {
// if ($('#checkbox-vici-pause-aftercall')[0].checked === false) {
// resume(pageName);
// }
// else {
// showPauseScreen();
// }
// }
//}
var setPauseStatus = function () {
var params = $.param({
"function": "Pause",
PauseCode: "HUP"
});
var errorCallBack = function (jqXHR, exception) {
//showErrorOnPage("Vici Server Error(Pause) - Error: " + errorHandling.compileErrorMsg(jqXHR, exception), pageName);
alert("Vici Server Error(Pause)");
}
invokeViciFunction(params, successCallBack, errorCallBack);
}
if (isUpatePauseStatus === true) {
invokeViciFunction(params, setPauseStatus, errorCallBack);
}
else {
invokeViciFunction(params, successCallBack, errorCallBack);
}
}
/********************************************************************************
*
* Private functions
* Quick Log Out. invoke call back on success
********************************************************************************/
function startSpinner() {
if (!spinner.isSpinning()) {
spinner.show();
}
}
/********************************************************************************
*
* Private functions
* Quick Log Out. invoke call back on success
********************************************************************************/
function quickLogOut(pageName, status, callBack) {
hideErrorOnPage(pageName);
if (ViciPageSource.landing !== pageName) {
//startSpinner();
}
var params = $.param({
"function": "QuickLogOut",
Status: status
});
var successCallBack = function (data) {
if (typeof (callBack) !== "undefined" && callBack !== null) {
callBack(data);
}
else {
if (isValidViciResult(data)) {
$(ViciloadViewIntoDiv.Main).load(baseURL + 'Home/Index', function () {
HideSpinner();
toggleLeftHeaderMenu(LeftHeaderMenu.Normal);
$('#div-checkbox-vici-pause-aftercall').hide();
landingPage.runFunctionsOnDocReady();
resetvicilogInDetails();
});
}
else {
showErrorOnPage("Vici Server Error(HangUp) - Error: " + getViciErrorMessage(data), pageName);
}
}
}
var errorCallBack = function (jqXHR, exception) {
showErrorOnPage("Vici Server Error(QuickLogOut) - Error: " + errorHandling.compileErrorMsg(jqXHR, exception), pageName);
}
invokeViciFunction(params, successCallBack, errorCallBack);
}
/********************************************************************************
*
* Public functions
* Hang Up
********************************************************************************/
function hangup(pageName) {
hideErrorOnPage(pageName);
var contractNo = sessionStorage.getItem("contractNo");
var sessionId = sessionStorage.getItem("sessionId");
var params = $.param({
contractNo: contractNo,
sessionId: sessionId,
agent_user: AgentCC_ViciAgentCode
});
$.ajax({
url: baseURL + "Vici/GrabCall",
type: "POST",
data: params,
error: function (jqXHR, exception) {
showErrorOnPage("Vici API Call(GrabCall) - Error: " + errorHandling.compileErrorMsg(jqXHR, exception), pageName);
},
success: function (response) {
if (response.Success === "Error") {
showErrorOnPage(response.message, pageName);
HideSpinner();
}
else {
doHangUp(pageName);
}
},
beforeSend: function () {
//startSpinner();
}
});
}
/********************************************************************************
*
* Private functions
* Do Hang Up
********************************************************************************/
function doHangUp(id) {
document.getElementById("TypeId_" + id).disabled = true;
document.getElementById("btnRedial_" + id).disabled = true;
document.getElementById("btnSubmit_" + id).disabled = true;
document.getElementById("btnHangup_"+ id).disabled = true;
//document.getElementById("TelephoneStatusIdd").disabled = true;
//document.getElementById("TypeIdd").disabled = true;
//document.getElementById("btnRediall").disabled = true;
//document.getElementById("btnSubmitt").disabled = true;
var params = $.param({
"function": "Hangup"
});
var errorCallBack = function (jqXHR, exception) {
//showErrorOnPage("Vici Server Error(HangUp) - Error: " + errorHandling.compileErrorMsg(jqXHR, exception), pageName);
alert("Vici Server Error(HangUp)");
}
var successCallBack = function (data) {
if (isValidViciResult(data)) {
quickDispo(id, "PAUSE", true);
}
else {
//showErrorOnPage("Vici Server Error(HangUp) - Error: " + getViciErrorMessage(data), pageName);
alert("Vici Server Error(HangUp)" + getViciErrorMessage(data))
}
//HideSpinner();
}
invokeViciFunction(params, successCallBack, errorCallBack);
}
/********************************************************************************
*
* Private functions
* Redial (for Outbound)
********************************************************************************/
function redial(pageName) {
hideErrorOnPage(pageName);
var params = $.param({
"function": "Redial"
});
var errorCallBack = function (jqXHR, exception) {
showErrorOnPage("Vici Server Error(Redial) - Error: " + errorHandling.compileErrorMsg(jqXHR, exception), pageName);
}
var successCallBack = function (data) {
if (isValidViciResult(data)) {
saveViciCallInfo(pageName);
sessionStorage.setItem("viciLogIn", "true");
}
else {
showErrorOnPage("Vici Server Error(Redial) - Error: " + getViciErrorMessage(data), pageName);
}
}
invokeViciFunction(params, successCallBack, errorCallBack);
}
/********************************************************************************
*
* Public functions
* Redial (for Inbound)
********************************************************************************/
function redialLead(pageName) {
hideErrorOnPage(pageName);
var leadId = sessionStorage.getItem("LeadId");
//startSpinner();
var params = $.param({
"function": "RedialLead",
leadID: leadId
});
var errorCallBack = function (jqXHR, exception) {
showErrorOnPage("Vici Server Error(RedialLead) - Error: " + errorHandling.compileErrorMsg(jqXHR, exception), pageName);
}
var successCallBack = function (data) {
HideSpinner();
if (isValidViciResult(data)) {
saveViciCallInfo(pageName);
sessionStorage.setItem("viciLogIn", "true");
}
else {
showErrorOnPage("Vici Server Error(RedialLead) - Error: " + getViciErrorMessage(data), pageName);
}
}
invokeViciFunction(params, successCallBack, errorCallBack);
}
/********************************************************************************
*
* Private functions
* get My Call Backs
********************************************************************************/
function getViciCallBacks(pageName) {
var params = $.param({
"function": "GetCallBacks"
});
var errorCallBack = function (jqXHR, exception) {
showErrorOnPage("Vici Server Error(GetCallBacks) - Error: " + errorHandling.compileErrorMsg(jqXHR, exception), pageName);
}
var successCallBack = function (data) {
if (isValidViciResult(data)) {
loadCallBacks(data, pageName);
}
else {
showErrorOnPage("Vici Server Error(GetCallBacks) - Error: " + getViciErrorMessage, pageName);
}
}
invokeViciFunction(params, successCallBack, errorCallBack);
}
/********************************************************************************
*
* Private functions
* load Call Backs Into Partial View
********************************************************************************/
function loadCallBacks(data, pageName) {
if (isValidViciResult(data)) {
var params = $.param({
viciCallBacks: data.Result,
ViciPageSource: pageName
});
$.ajax({
url: baseURL + "Vici/GetMyCallBacks",
type: "POST",
data: params,
error: function (jqXHR, exception) {
showErrorOnPage("Resolution Error(GetMyCallBacks) - Error: " + errorHandling.compileErrorMsg(jqXHR, exception), pageName);
},
success: function (response) {
$("#vici-pause-mycallbacks").html(response);
}
});
}
}
/********************************************************************************
*
* Private functions
* load Save Pause Reason Modal
********************************************************************************/
function showPauseScreen() {
clearAgentTimes_Timer();
//startSpinner();
$(ViciloadViewIntoDiv.Modal).load("Vici/LoadSavePausedReasonModal/", function () {
HideSpinner();
ShowModal();
});
}
/********************************************************************************
*
* Private functions
* save Pause Reason
********************************************************************************/
function savePauseReason(pageName) {
hideErrorOnPage(pageName);
//startSpinner();
var strPauseCodeID = $("#ddlViciPauseCode" + " option:selected").val();
var strPauseCode = $("#ddlViciPauseCode" + " option:selected").text();
var pauseCodeID = 0;
if (strPauseCodeID !== "") {
pauseCodeID = parseInt(strPauseCodeID);
}
if (typeof (PauseCodeID[pauseCodeID]) === "undefined") {
showErrorOnPage("Resolution Error(Save Pause Code) - Error: Unknown Vici Pause Code(" + strPauseCodeID + ")" + ". Please contact DEV Team.", pageName);
}
else {
var params = $.param({
"function": "CurrentCallInfo"
});
var pauseCode = PauseCodeID[pauseCodeID];
var errorCallBack = function (jqXHR, exception) {
showErrorOnPage("Vici Server Error(Pause) - Error: " + errorHandling.compileErrorMsg(jqXHR, exception), pageName);
HideSpinner();
}
var processCallInfo = function (data) {
var callInfo = JSON.parse(data.Result);
if (data.Success === true && callInfo.status == ViciStatus.Ready) {
var params = $.param({
"function": "PauseFromReady",
Status: pauseCode
});
var PauseFromReadyCallBack = function () {
localStorage.setItem("viciPauseReason", strPauseCode);
ClearHideModal();
$(ViciloadViewIntoDiv.Main).load(baseURL + 'Vici/PausedScreen', function () {
initializePausePage("pause");
HideSpinner();
});
}
invokeViciFunction(params, PauseFromReadyCallBack, errorCallBack);
}
else {
var params = $.param({
"function": "Pause",
PauseCode: pauseCode
});
var successCallBack = function () {
localStorage.setItem("viciPauseReason", strPauseCode);
ClearHideModal();
$(ViciloadViewIntoDiv.Main).load(baseURL + 'Vici/PausedScreen', function () {
initializePausePage("pause");
HideSpinner();
});
}
invokeViciFunction(params, successCallBack, errorCallBack);
}
}
invokeViciFunction(params, processCallInfo, errorCallBack);
}
}
/********************************************************************************
*
* Private functions
* load Call Other Number Modal
********************************************************************************/
function loadCallOtherNumberModal(pageName){
hideErrorOnPage(pageName);
var contractNo = sessionStorage.getItem("contractNo");
var sessionId = sessionStorage.getItem("sessionId");
var params = $.param({
contractNo: contractNo,
sessionId: sessionId
});
$.ajax({
url: baseURL + "Vici/CallOtherNumber",
type: "POST",
data: params,
error: function (jqXHR, exception) {
showErrorOnPage("Vici - Call Other Number Modal: " + errorHandling.compileErrorMsg(jqXHR, exception), pageName);
},
success: function (response) {
$(ViciloadViewIntoDiv.Modal).html(response);
ShowModal();
},
complete: function () {
}
});
}
/********************************************************************************
*
* Private functions
* Load Search Page
********************************************************************************/
function searchForContract(pageName) {
hideErrorOnPage(pageName);
var contractNo = 0;
var sessionId = 0;
var params = $.param({
contractNo: contractNo,
sessionId: sessionId
});
$.ajax({
url: baseURL + "CustomerSearch/INDEX",
type: "POST",
data: params,
error: function (jqXHR, exception) {
showErrorOnPage("Vici - Unable to load search page: " + errorHandling.compileErrorMsg(jqXHR, exception), pageName);
},
success: function (response) {
$("#main-body").html(response);
CustomerSearchSetup();
HideSpinner();
},
beforeSend: function () {
//startSpinner();
LoadSideMenu(null, null, 0);
}
});
}
/********************************************************************************
*
* Private functions
* Get Call Information
* Incall - HangUp. Dial. Save Call Information to Session
* Not InCall - Dial. Save Call Information to Session *
* Dial New Number after 2 seconds
********************************************************************************/
function callOtherNumber(id, phoneNumber, contractNo) {
document.getElementById("TelStatus_" + id).style.display = "none";
document.getElementById("Calling_" + id).style.display = "block";
document.getElementById("TypeId_" + id).disabled = true;
//document.getElementById("TelephoneStatusIdd").disabled = true;
//document.getElementById("TypeIdd").disabled = true;
//document.getElementById("btnRediall").disabled = true;
//document.getElementById("btnSubmitt").disabled = true;
document.getElementById("btnRedial_" + id).disabled = true;
document.getElementById("btnSubmit_" + id).disabled = true;
document.getElementById("btnHangup_" + id).disabled = false;
//hideErrorOnPage(pageName);
//startSpinner();
var dialNumber = function (data) {
if (isValidViciResult(data)) {
var errorCallBack = function (jqXHR, exception) {
//showErrorOnPage("Vici Server Error(QuickDial) - Error: " + errorHandling.compileErrorMsg(jqXHR, exception), pageName);
alert("Vici Server Error(QuickDial)");
}
var successCallBack = function (data) {
if (isValidViciResult(data)) {
//ClearHideModal();
//saveViciCallInfo(pageName);
//sessionStorage.setItem("viciLogIn", "true");
//console.log(data);
document.getElementById("TypeId_" + id).disabled = true;
//document.getElementById("TelephoneStatusIdd").disabled = true;
//document.getElementById("TypeIdd").disabled = true;
//document.getElementById("btnRediall").disabled = true;
//document.getElementById("btnSubmitt").disabled = true;
document.getElementById("btnRedial_" + id).disabled = true;
document.getElementById("btnSubmit_" + id).disabled = true;
document.getElementById("btnHangup_" + id).disabled = false;
}
else {
//showErrorOnPage("Vici Server Error(QuickDial) - Error: " + getViciErrorMessage(data), pageName);
alert("Vici Server Error(QuickDial) " + getViciErrorMessage(data));
}
}
setTimeout(function () {
var params = $.param({
"function": "QuickDial",
PhoneNumber: phoneNumber,
ContractNo: contractNo
});
invokeViciFunction(params, successCallBack, errorCallBack);
}, 2000);
}
else {
//showErrorOnPage("Vici Server Error(QuickDial) - Error: " + getViciErrorMessage(data), pageName);
alert("Vici Server Error(QuickDial) " + getViciErrorMessage(data));
}
}
var processCallInfo = function (data) {
var callInfo = JSON.parse(data.Result);
if (data.Success === true && callInfo.status == ViciStatus.Incall) {
var params = $.param({
"function": "Hangup"
});
invokeViciFunction(params, dialNumber, errorCallBack);
}
else {
dialNumber(data);
}
}
var errorCallBack = function (jqXHR, exception) {
//showErrorOnPage("Vici Server Error(CurrentCallInfo) - Error: " + errorHandling.compileErrorMsg(jqXHR, exception), pageName);
alert("Vici Server Error(CurrentCallInfo)");
}
var params = $.param({
"function": "CurrentCallInfo"
});
invokeViciFunction(params, processCallInfo, errorCallBack);
}
/********************************************************************************
*
* Public functions
* add new number
********************************************************************************/
function addOtherNumber(pageName){
var contractNo = sessionStorage.getItem("contractNo");
var sessionId = sessionStorage.getItem("sessionId");
var telType = $("#ddlCustAuthAddTelType option:selected").val();
var telephone = $("#Telephone").val();
var params = $.param({
SessionId: sessionId,
ContractNo: contractNo,
TelType: telType,
Telephone: telephone
});
$.ajax({
url: baseURL + "CustomerAuth/AddTelephone",
type: "POST",
data: params,
error: function (jqXHR, exception) {
showErrorOnPage("Resolution Error(AddTelephone) - Error: " + errorHandling.compileErrorMsg(jqXHR, exception), pageName);
},
success: function () {
viciIntegration.loadCallOtherNumberModal(pageName);
}
});
}
/********************************************************************************
*
* Public functions
* Transfer Current Call To Agent
********************************************************************************/
function quickTransferAgent(pageName) {
hideErrorOnPage(pageName);
var otherAgentCode = $("input[name='rbAgentTransfer']:checked").val();
//startSpinner();
var params = $.param({
"function": "TransferCurrentCallToAgent",
otherAgentCode: otherAgentCode
});
var errorCallBack = function (jqXHR, exception) {
showErrorOnPage("Vici Server Error(TransferCurrentCallToAgent) - Error: " + errorHandling.compileErrorMsg(jqXHR, exception), pageName);
}
var successCallBack = function (data) {
if (isValidViciResult(data)) {
quickDispo(pageName, "transfer", false);
}
else {
showErrorOnPage("Vici Server Error(TransferCurrentCallToAgent) - Error: " + getViciErrorMessage(data), pageName);
}
}
invokeViciFunction(params, successCallBack, errorCallBack);
}
/********************************************************************************
*
* Public functions
* Load Vici Groups
********************************************************************************/
function loadViciGroups(pageName, isLoadViciOtherAgents) {
hideErrorOnPage(pageName);
//startSpinner();
var agentCode = localStorage.getItem("viciUserName");
var params = $.param({
"function": "GetXferGroups",
userId: agentCode
});
var errorCallBack = function (jqXHR, exception) {
showErrorOnPage("Vici Server Error(GetXferGroups) - Error: " + errorHandling.compileErrorMsg(jqXHR, exception), pageName);
}
var smsmarkup = "";
var successCallBack = function (data) {
if (isValidViciResult(data)) {
var viciGroups = JSON.parse(data.Result);
for (var j = 0; j < viciGroups.length; j++) {
smsmarkup += "";
}
$("#ddlTransferGroups").html(smsmarkup).show();
if (isLoadViciOtherAgents === true) {
loadViciOtherAgents(pageName);
}
else {
HideSpinner();
}
}
else {
showErrorOnPage("Vici Server Error(GetTransferGroups) - Error: " + getViciErrorMessage(data), pageName);
}
}
invokeViciFunction(params, successCallBack, errorCallBack);
}
/********************************************************************************
*
* Public functions
* Load Vici Agents
********************************************************************************/
function loadViciOtherAgents(pageName) {
hideErrorOnPage(pageName);
//startSpinner();
var agentCode = localStorage.getItem("viciUserName");
var params = $.param({
"function": "GetXferAgents",
userId: agentCode
});
var errorCallBack = function (jqXHR, exception) {
showErrorOnPage("Vici Server Error(GetOtherAgentStatus) - Error: " + errorHandling.compileErrorMsg(jqXHR, exception), pageName);
}
var content = "";
var successCallBack = function (data) {
if (isValidViciResult(data)) {
var agents = JSON.parse(data.Result);
for (var j = 0; j < agents.length; j++) {
content += '| ' + agents[j].FullName + ' | ' + agents[j].UserId + ' | ' + agents[j].UserGroup + ' | ' + agents[j].Status + ' | |
';
}
if ($.fn.DataTable.isDataTable('#vici-TransferUsers')) {
var currDataTable = $('#vici-TransferUsers').DataTable();
currDataTable.destroy();
}
$('#vici-TransferUsers tbody').html(content);
setupTable("#vici-TransferUsers");
HideSpinner();
}
else {
showErrorOnPage("Vici Server Error(GetOtherAgentStatus) - Error: " + getViciErrorMessage(data), pageName);
}
}
invokeViciFunction(params, successCallBack, errorCallBack);
}
/********************************************************************************
*
* Private functions
* Change data into DataTable
********************************************************************************/
function setupTable(dataTable) {
if (!$.fn.DataTable.isDataTable(dataTable)) {
return $(dataTable).DataTable({
"ordering": true,
"info": false,
"searching": true,
"lengthChange": false,
"pageLength": 5,
"pagingType": "full_numbers",
"language":
{
"paginate":
{
"first": "<<",
"previous": "<",
"next": ">",
"last": ">>"
}
}
});
}
}
/********************************************************************************
*
* Public functions
* Transfer Current Call To Group
********************************************************************************/
function quickTransferGroup(pageName) {
hideErrorOnPage(pageName);
var viciGroupID = $("#ddlTransferGroups" + " option:selected").text();
//startSpinner();
var params = $.param({
"function": "TransferCurrentCallToGroup",
groupID: viciGroupID
});
var errorCallBack = function (jqXHR, exception) {
showErrorOnPage("Vici Server Error(TransferCurrentCallToAgent) - Error: " + errorHandling.compileErrorMsg(jqXHR, exception), pageName);
}
var successCallBack = function (data) {
if (isValidViciResult(data)) {
quickDispo(pageName, "transfer", false);
}
else {
showErrorOnPage("Vici Server Error(TransferCurrentCallToAgent) - Error: " + getViciErrorMessage(data), pageName);
}
}
invokeViciFunction(params, successCallBack, errorCallBack);
}
/********************************************************************************
*
* Public functions
* Load Transfer Call Modal
********************************************************************************/
function loadTranfercallModal(pageName) {
hideErrorOnPage(pageName);
var contractNo = sessionStorage.getItem("contractNo");
var sessionId = sessionStorage.getItem("sessionId");
var params = $.param({
contractNo: contractNo,
sessionId: sessionId
});
$.ajax({
url: baseURL + "Vici/TransferCall",
type: "POST",
data: params,
error: function (jqXHR, exception) {
showErrorOnPage("Vici Server Error(load tranfer call modal) - Error: " + errorHandling.compileErrorMsg(jqXHR, exception), pageName);
},
success: function (response) {
$(ViciloadViewIntoDiv.Modal).html(response);
ShowModal();
},
complete: function () {
loadViciGroups(pageName, true);
}
});
}
/********************************************************************************
*
* Public functions
* Park Existing Call
********************************************************************************/
function parkCall(pageName) {
hideErrorOnPage(pageName);
var contractNo = sessionStorage.getItem("contractNo");
var sessionId = sessionStorage.getItem("sessionId");
var params = $.param({
contractNo: contractNo,
sessionId: sessionId,
agent_user: AgentCC_ViciAgentCode
});
$.ajax({
url: baseURL + "Vici/ParkCall",
type: "POST",
data: params,
error: function (jqXHR, exception) {
showErrorOnPage("Vici API Call (ParkCall) - Error: " + errorHandling.compileErrorMsg(jqXHR, exception), pageName);
},
success: function (response) {
if (response.Success === "Error") {
showErrorOnPage(response.message, pageName);
}
else {
showErrorOnPage("Call OnHold", pageName);
}
HideSpinner();
},
beforeSend: function () {
//startSpinner();
}
});
}
/********************************************************************************
*
* Public functions
* Grab Parked - Existing Call
********************************************************************************/
function grabCall(pageName) {
hideErrorOnPage(pageName);
var contractNo = sessionStorage.getItem("contractNo");
var sessionId = sessionStorage.getItem("sessionId");
var params = $.param({
contractNo: contractNo,
sessionId: sessionId,
agent_user: AgentCC_ViciAgentCode
});
$.ajax({
url: baseURL + "Vici/GrabCall",
type: "POST",
data: params,
error: function (jqXHR, exception) {
showErrorOnPage("Vici API Call(GrabCall) - Error: " + errorHandling.compileErrorMsg(jqXHR, exception), pageName);
},
success: function (response) {
if (response.Success === "Error") {
showErrorOnPage(response.message, pageName);
}
HideSpinner();
},
beforeSend: function () {
//startSpinner();
}
});
}
function checkViciStatusAndRedirect() {
try {
var errorCallingIntegration = function () {
alert('Something went wrong, please try again later or check if Vici is running.');
}
var successCallBack = function (data) {
//console.log(data);
if (data.Result === "Pong") {
doTheRedirect();
}
else {
alert('Something went wrong, check if Vici is running.');
}
}
var params = $.param({ "function": "Ping" });
invokeViciFunction(params, successCallBack, errorCallingIntegration);
} catch (e) {
alert('Something went wrong, check if Vici is running.');
}
}
function viciLogOut() {
var params = $.param({
"function": "QuickLogOut",
Status: status
});
var successCallBack = function (data) {
console.log("Successfully logged out of Vici");
}
var errorCallBack = function (jqXHR, exception) {
console.log(showErrorOnPage("Vici Server Error(QuickLogOut) - Error: " + errorHandling.compileErrorMsg(jqXHR, exception), pageName));
}
invokeViciFunction(params, successCallBack, errorCallBack);
}
return {
checkViciStatus: checkViciStatus,
getViciStatusAndLogIn: getViciStatusAndLogIn,
logInUser: logInUser,
resume: resume,
saveViciCallInfo: saveViciCallInfo,
wrapUpCall: wrapUpCall,
loadCustSearchPage: loadCustSearchPage,
selectCampaign: selectCampaign,
quickLogOut: quickLogOut,
hangup: hangup,
quickDial: quickDial,
initializePausePage: initializePausePage,
initializeRelogInAndChangeCampaignModal: initializeRelogInAndChangeCampaignModal,
initializeWaitingScreen: initializeWaitingScreen,
initializePreLoginPage: initializePreLoginPage,
initializeIncallPage: initializeIncallPage,
savePauseReason: savePauseReason,
wrapUpCallback: wrapUpCallback,
redialLead: redialLead,
loadCallOtherNumberModal: loadCallOtherNumberModal,
callOtherNumber: callOtherNumber,
addOtherNumber: addOtherNumber,
quickTransferAgent: quickTransferAgent,
quickTransferGroup: quickTransferGroup,
loadViciOtherAgents: loadViciOtherAgents,
loadTranfercallModal: loadTranfercallModal,
startSpinner: startSpinner,
showPauseScreen: showPauseScreen,
searchForContract: searchForContract,
parkCall: parkCall,
grabCall: grabCall,
checkViciStatusAndRedirect: checkViciStatusAndRedirect,
doHangUp: doHangUp,
viciLogOut: viciLogOut
};
}();
var errorHandling = (function () {
var ErrorDivOnPage = {
Header: "#header-main-alert",
DefaultLanding: "#default-landing-page-alert",
ViciLogInModal: "#loginModal-page-alert",
ViciPauseModal: "#viciPauseModal-page-alert",
ViciAddNewNumberModal: "#viciAddNewtelModal-page-alert"
};
/********************************************************************************
*
* Private functions
* compile error message
********************************************************************************/
function compileErrorMsg(jqXHR, exception) {
if (typeof (jqXHR) !== "undefined") {
if (jqXHR.status === 0) {
return 'Not connect.\n Verify Network.';
} else if (jqXHR.status == 404) {
return 'Requested page not found. [404]';
} else if (jqXHR.status == 500) {
return 'Internal Server Error [500].';
} else if (exception === 'parsererror') {
return 'Requested JSON parse failed.';
} else if (exception === 'timeout') {
return 'Time out error.';
} else if (exception === 'abort') {
return 'Ajax request aborted.';
} else {
return 'Uncaught Error.\n' + jqXHR.responseText;
}
}
else
return "Unable to catch error.";
}
function handleError(error) {
var href = baseURL + 'Error?errNum=' + error.errNum +
'&controllerName=' + error.controller +
'&actionName=' + error.action;
window.location.href = href;
}
function handleJqueryAjaxError(e, jqxhr, settings, exception) {
e.stopPropagation();
if (jqxhr != null) {
var obj = JSON.parse(jqxhr.responseText);
handleError(obj);
}
}
function handleMVCAjaxFormError(response) {
if (response && response.responseText) {
var obj = JSON.parse(response.responseText);
handleError(obj);
}
}
function handleErrorOnPage(divOnPage, error) {
$(divOnPage).html(" " + error);
$(divOnPage).show();
}
function hideErrorOnPage(divOnPage) {
$(divOnPage).hide();
}
return {
handleError: handleError,
handleJqueryAjaxError: handleJqueryAjaxError,
handleMVCAjaxFormError: handleMVCAjaxFormError,
handleErrorOnPage: handleErrorOnPage,
ErrorDivOnPage: ErrorDivOnPage,
hideErrorOnPage: hideErrorOnPage,
compileErrorMsg: compileErrorMsg
};
}());